Return Policy

At BMGIFTS, we take pride in crafting exquisite custom items designed to celebrate your unique moments and personal style. Each piece is carefully handcrafted to meet your individual preferences, ensuring it holds special sentimental value. Due to the personalized nature of our products, we do not offer returns or exchanges unless the item arrives damaged.

Returning a Damaged Item

If you receive a damaged item, we understand the importance of addressing the issue promptly. Here's how to initiate a return:

1. Contact Us: You can initiate the return process by reaching out to us through either of the following methods:

   • Email: Send us an email at info@bmgifts.ae with the subject "Damaged Item Return Request."
   • WhatsApp: Message us on WhatsApp at +971547516188. Please provide details of the damaged product.

2. Provide Details: In your email or WhatsApp message, include your order number and provide a clear description of the damage. Don't forget to attach photographs of the damaged item and its packaging. This will assist us in promptly processing your request.

3. Refund Process: Upon receiving your request and reviewing the provided information, we will initiate a refund for the damaged item. There's no need to return the damaged product to us, as each item is custom-made to your unique specifications.

Contact Us

Should you have any questions or require assistance with a damaged item, the BMGIFTS customer support team is here to assist you. Please don't hesitate to contact us via:

Email: info@bmgifts.ae

WhatsApp: +971547516188

Our commitment is to ensure your complete satisfaction with your custom order. In the event of damage during shipping, we will do everything we can to address the issue promptly.